Common Errors & Solutions
This page lists some of the most common errors made in setting up and/or using some common Internet programs.
Dial-up Connection:
General Problems for all OS's (Windows, Mac, Linux):
Username missing "domain tail".
Username = username@powerc.net with your username substituted for "username".
- Password mistyped or missing.
Passwords are cASe SeNSitiVe. Ensure the Caps Lock is NOT on.
- Using the wrong dial-up phone number.
Dial-Up Numbers = can be found at http://www.powerc.net/popnumbers.htm
Warning: We will not be responsible for long-distance charges.
It is up to you to make sure that our number is local to your location.
Reboot your computer.
Windows 95/98:
Reboot your computer.
Windows 95/98 is infamous for memory leaks, causing connection problems after a period of time. Rebooting the computer fixes MANY problems in Windows 95/98.
Windows ME:
Lucent LT WinModem must be at least version 5.97.
Most WinME computers shipped with an earlier, incorrect version of the driver.
Go to http://www.agere.com/ for the latest driver for the Lucent LT WinModem.Windows XP & Windows 2000:
Disable "LCP Extensions".
Enable "Client for Microsoft Networks".
Problems receiving e-mail, but still able to send e-mail.
Your e-mail program may be having difficulty downloading a large attachment.
Access your e-mail account through the WebMail interface at https://webmail.powerc.net/.
Once in the WebMail, download or delete the large attachment.
Problems Receiving and Sending:
Not actually connected to the Internet in the first place.
Have you created a connection for your Modem to connect to your ISP?
Make sure you have successfully connected to the Internet.
- Using the wrong dial-up access phone number.
Oddly enough, in certain cases, your computer can dial up and connect to an outdated or invalid phone number.
Dial-Up Numbers = can be found at http://www.powerc.net/popnumbers.htm
Warning: We will not be responsible for long-distance charges.
It is up to you to make sure that our number is local to your location.
Incorrect Mail Server Settings:
Incoming Mail Server = pop.powerc.net
Outgoing Mail Server = smtp.powerc.net
Username has unnecessary "domain tail".
E-mail Address = username@powerc.net with your Email-Username substituted for "emailID".
E-mail Username = first part of the E-mail address. Everything before "@powerc.net".
- Username/Password mistyped or missing.
Passwords are cASe SeNSitiVe. Ensure the Caps Lock is NOT on.
Client for Microsoft Networks
Outlook Express often gives errors 0x800CCC0D or 0x800CCC0E without this installed.
Anti-Virus Software's E-mail Protection causing Interference
Try disabling your Anti-Virus Software's E-mail Protection and see if the problem persists. Then, re-enable the antivirus software.
Browsing/Surfing:
URL typed incorrectly:
Make sure you've typed the web address correctly.
Reboot your computer.
If things have worked fine until recently, rebooting your computer often fixes the problem.
Not actually connected to the Internet in the first place.
Have you created a connection for your modem to connect to your ISP?
Make sure you have successfully connected to the Internet.
Oddly enough, in certain cases, your computer can dial up and connect to an outdated or invalid phone number.
Dial-Up Numbers = can be found at http://www.powerc.net/popnumbers.htm
Warning: We will not be responsible for long-distance charges.
It is up to you to make sure that our number is local to your location.
Username missing "domain tail".
Username = username@powerc.net with your username substituted for "username".
DNS settings:
Add the correct DNS settings to your Connection Properties.
Win95/98/ME: Remove conflicting DNS settings from the Network Properties.
Firewall:
If you are using Firewall software, such as ZoneAlarm, BlackIce, McAfee Firewall, Norton Firewall, etc., disable the firewall to see if the problem persists.
Windows XP users often experience problems due to the built-in Firewall. From the Internet Options menu item on the Tools menu of the Internet Explorer browser, click on the Advanced tab at the top to make sure nothing is check-marked in the Advanced tab. The configuration should be identical to the picture below. Many virus protection software suites come with Firewall software that provides a much more effective alternative. .
Security/Privacy settings too high in your web browser.
Make sure cookies, Java, ActiveX, scripting, etc. are enabled.
Also, clear out the cache and cookies.
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